88 High Street Colliers Wood, Colliers Wood, London SW19 2BT

Returns & Refunds

Unwanted products

An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Faulty products

Should your product develop a fault then we will do our hardest to try and sort the issue out as quickly and as easy as possible.

If the fault occurs within 90 days of purchase (or Delivery) we will offer you either a repair, exchange or refund.
We will however require to inspect the product to verify the fault before any action is made and we reserve the right to do this.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

In all cases it is important that the original packaging is kept for the life of your product as each item carries verification serial number which will be required for the returns process.

Refunds

Refunds will made as long as you have contacted us, in writing to explain the nature of your return. This must be made within 14 days of your delivery. Any refunds requested after the 14 days period will be refused.
Any charges relating to returns being made by parcel or post will be the responsibility of the customer. In all cases it is advisable that parcels are tracked as we will not claim responsibility for any missing items.